How we're revolutionising facilities management

At BIC Consolidated, we’ve always believed that data should do more than report the past. It should drive smarter decisions in real time. In a facilities management world, that means using data to predict issues before they occur, allocate resources more intelligently, and deliver a level of transparency that transforms trust with our customers.

Our Innovation team has been busy developing a suite of integrated, in-house technologies that do exactly that. From consumables tracking and proactive service requests to frictionless tenant engagement, we’ve built platforms that don’t just digitise what we do - they redefine how we operate.

Consumables Tracking

Real-time visibility for cleaner, leaner operations

Our Consumables Tracking platform is designed to deliver real-time oversight of cleaning and restocking activity across every facility we manage. Whether using phones or tablets mounted on trolleys, cleaners simply tap NFC-enabled tiles to log their location. From there, they enter a quick stock update and hit submit — a streamlined process that captures accurate data with minimal input and maximum reliability.

This data feeds into a centralised dashboard for managers, allowing them to monitor consumption, cleaning frequency, and even behavioural patterns at a granular level. Monthly reporting highlights trends in high-traffic zones and restocking performance - all of which inform smarter procurement and resource planning.
What this delivers for our customers:

• Better stock visibility and cost control
• Real-time service insights across multiple locations
• Increased accountability and cleaner transparency
• Data to support strategic decision-making and procurement planning

Proactive Service requests

From reactive to predictive

Traditionally, service requests are reactive. Something breaks, someone logs it, and then the clock starts ticking. We’ve turned that model on its head.

With our dual-input service request platform, tenants and cleaners can both raise issues in real time. NFC and QR-enabled tiles make the process instant for tenants. Meanwhile, cleaners can submit pre-emptive requests with photos, categories, and automated location tagging - often before a tenant has even noticed a problem.

Everything flows into a live manager dashboard, backed by structured email notifications and Power BI analytics. This allows our clients to track resolution times, audit trends, and demonstrate performance in a truly transparent way.

How this benefits our customers

Faster resolution times

• Fewer tenant complaints
• Greater visibility of service performance
• Data-driven insights for contract and SLA reviews

Tenant Engagement: Touchless, frictionless, effortless

The tenant experience is a key part of our innovation focus. Our Next-Gen Tenant Engagement system leverages Smart Tiles that let tenants tap or scan to give feedback, rate service, or raise a request - without needing to download an app.

These actions are automatically converted into structured communications sent directly to managers, eliminating bottlenecks and ensuring follow-up is immediate. On the backend, all interactions are logged and visualised in Power BI, giving both our teams and our clients a clear picture of tenant satisfaction and issue resolution.

Cleaners also benefit. They use the same tiles to report on consumables and cleanliness, with location auto-filled and no extra admin required.

For our customers, this means

Higher tenant engagement with less friction
Better response times for service issues
End-to-end data visibility for every interaction
Insights that help shape workplace experience strategies

Turning Data into Action

What sets our platform apart is that it doesn’t just collect data - it translates that data into actionable insight.

With our integrated tools, clients can now see:

• Cleaning and restocking activity by location and time
• Consumables usage and stock depletion patterns
• Service request resolution times and response rates
• Cleaner heatmaps and behaviour patterns
• Tenant engagement metrics across floors and facilities

No spreadsheets. No guesswork. Just the information you need, when you need it, to make better decisions - whether you're preparing for a board report or optimising your budget allocations for the quarter.

Built for scale. Powered by what you already have.

Our solutions are designed to scale effortlessly across sites, without the need for new infrastructure. Cleaners just need access to a mobile phone or tablet. Tenants use their own smartphones. Managers use their existing Microsoft Teams and Power BI environments.

By leveraging what’s already in place, we’re removing barriers and unlocking value - fast.

What’s Next: The road ahead for smart services

Innovation never stops. We’re already testing new features like AI-powered language selection for multi-lingual cleaner input and proximity-based notifications that alert the nearest cleaner to a flagged issue in real time. These enhancements will take automation and responsiveness even further.

Ultimately, our goal is simple: empower people at every level of the service chain - tenants, cleaners, managers, and clients - with the tools and insights they need to deliver exceptional outcomes.

About the author - Victor Pupko

Head of Data and Analytics, Innovation Team

Victor leads the development and implementation of data-driven innovation at BIC Consolidated, transforming how information is captured, analysed, and used across the organisation. With a background spanning advanced analytics, software development, and digital product strategy, he brings a unique blend of technical expertise and commercial insight to every initiative. Victor has played a key role in designing BIC’s integrated technology platforms, enabling smarter service delivery, operational transparency, and client-focused outcomes. Passionate about using data to solve real-world problems, he works closely with cross-functional teams to shape the future of smart cleaning and facilities management.