We offer decades of experience in retail cleaning
Our expertise in the delivery of premium retail services covers some of Australia’s most iconic retail destinations. We are committed to the highest standards of care and deliver services in an environmentally sustainable manner.
Our One Team Service Solution
We offer a wholly integrated service solution for retail – a single service solution that brings together Security, Cleaning, Maintenance and Guest Service teams together as ‘One Team’ to deliver elevated service, reduced PLI, efficiency and value.
Proven track record
BIC Consolidated has over 45 years experience and over 6,000 directly employed staff servicing more contracts across Australia. Our experienced Transition Team enables a seamless change to better meet your property needs.
Ethical &
compliant provider
We are a multi-site, multi-state CAF 3 Star Prequalified Contractor, compliant with Fair Work Australia Modern Awards and guidelines. We believe in fair pay for fair work and do not engage labour hire or labour sub-contracting.
Our people
& safety program
We offer comprehensive training, development and recognition programs including BE SAFE learning foundation. We operate a Certified Quality Management System including Safety & Environment.
Innovation &
sustainability leaders
Our Sustainability Team are Green Star Associates and we are experts across Green Star Performance & WELL International V2.0 in the field. Our investment in technology and data capture is extensive, including our industry leading Integrated Customer Experience Platform (ICXP).
Extensive coverage across Eastern Seaboard
Strong customer service focus
Servicing high profile retail centres in Australia
Sustainability & Environmental Specialists
Mobilisation
We are an industry leader in the mobilisation of cleaning and waste management services within newly contracts, new development environments.
Our strength in setting up operations on site and establishing methodologies ensure the operations of the building are smooth and seamless during transition – and beyond.
We work hard to build our service relationships with all key stakeholders in the building and establish a warm rapport to support tenants and customers at all times.
Our wealth of knowledge from working in similar profile properties, enables us to bring with us the expertise gained from many years experience to properties of similar scope, size and prestige.
Our transition plan sets out key milestones and activity required to mobilise the building smoothly and on time.
Led by our department heads, the team is fully briefed and trained on all aspects of the services provided. Then the plan is presented to the customer during weekly catchup meetings to review progress and gain feedback. Generally this takes place over a 4 week timeframe.
Waste & Recycling Experts
Our Sustainability Team provide the following services:
- Tenant education programs
- Waste recommendation reports
- Waste audits & contamination reports completed by qualified auditors
- Innovative waste streams & closed loop solutions
- GECA approved cleaning products
Leading The Way With Innovative Solutions
Interactive Customer Experience Platform
Our Interactive Customer Experience Platform (ICXP) is a real-time customer-centric service delivery and service management system that facilitates immediate issue notification and response, creating a more efficient and practical workflow that puts the customer at the centre.
Automation & Robotics
We are continually trialling and utilising the most up to date robotics such as floor scrubbing and vacuuming robots to deliver consistent and superior cleaning service across where possible.
Automation of basic cleaning tasks, allows our cleaning teams to provide a more efficient and cost effective service.
CAF Prequalified Contractor
As a CAF Prequalified Contractor, BIC Consolidated have had our systems, policies and procedures successfully assessed against the CAF 3 Star Standard: a set of labour principles that safeguards decent work for cleaners.
Sustainable cleaning practices
Helping Clients Achieve Sustainability Targets
Whilst no two shopping centres are the same, our expertise in managing waste in centres throughout Australia has been gained from years of experience.
We’ve specialised in helping our clients optimise their recycling and resource usage with our comprehensive systems, earning important WELL, NABERS and Green Star ratings for their properties.
Certified opt-in Carbon Neutral Cleaning Service
In partnership with Climate Active, Consolidated is committed to proactively improving and reducing our emissions and carbon footprint, as part of our ESG strategy.
Consolidated is leading the way in developing more sustainable outcomes for our staff and clients. Our clients can select to opt-in to our service, thereby reducing carbon emissions from our cleaning service.
Waste & Recycling Experts
Our dedicated Sustainability Team can provide the following services:
- Retailer education programs
- Waste recommendation reports
- Innovative waste streams & closed loop solutions
- GECA approved cleaning products
- Waste data collection & reporting