Underpinned by industry leading learning and development programs, innovation and technology, our ‘One Team’ service delivery model offers high standards of service, unparalleled data insights and near-real time reporting on service performance.
Together, this approach to transparency, competency and collaboration builds confidence in service – making contract management easier, facilitating open, trusted partnership between our customers and our people onsite.
Our People
Collaborative partnership
Technology enables service
Highly skilled and competent
KPI Checks and service audits
Our Processes and Systems
Forward Thinking
Technology enables service and connects teams – as One Team.
- We look ahead, bringing together technologies, systems and solutions that drive real value in integrated services.
- We are pro-active in service.
- We are future focussed and a leading innovator.
- Extensive use of technology and data to deliver superior, wholly integrated services with near real-time reporting on service performance.
- We capture data to manage and report on our performance and service delivery.
- We leverage a culture of continuous improvement to stay ahead of the game
Relationship Focussed
- We are a human-centric business, and we recognise that it is the relationships and partnerships we share with our customers and our people that are the foundation of our service.
- We foster a One Team service mindset that shares accountability for customer experience.
- We work collaboratively with each other and the customer.
- Open, honest communications and reporting.
Culture of Care
- Deep care for customer experience
- We look after our people, so they are skilled, competent and confident, to work well and look after the customer.
- Commitment to ensuring the property is impeccably cared for.
Service Excellence
- Premium quality
- Top tier service delivery
- Deep pride in delivery to the highest possible standards
- Highest levels of customer satisfaction
Our People
Recruiting
the very
best people
Welcoming all ages, religions, genders & experience
Robust training & development programs
We are an ethical business and pride ourselves on our commitment to:
Diversity and Inclusion
our teams are as diverse as the communities we serve across Australia – with all cultures, genders, faith and values embraced and warmly celebrated
Respect in the Workplace
We value respect. How we treat each other is reflected in the manner we engage with our people and our customers. Building respectful relationships creates positive partnership.
Equity and Fairness
We directly employ 6,000+ employees on Award wages, ensuring fair pay for fair work, equity an stability. We are committed to ethical compliance.
Skills and Confidence
From induction, safety training, technical skills, customer experience and career development, our teams are highly competent and confident in the work they do. Our learning and development programs deliver a highly educated, well-informed and a highly engaged workforce.
More Than a Job: A Career
We directly employ our people and offer them wonderful opportunities to learn, excel and advance within our organisation. Today, 87% of BIC Consolidated’s management team began their careers as cleaners, in line with our policy to first recruit from within.
Our People Come to Stay
We celebrate one of the highest retention rate of employees, with the average tenure in excess of 5 years, with many celebrating 10, 20 and 30+ years with us.
Australia’s leading Property Services Supplier
Working with Australia’s leading property services supplier is a very rewarding experience. Guaranteed contracts with full award pay and conditions is just the start. You receive amazing training and get to work with smart cleaning technology in some amazing places.
Training & Development Program
Our Training School is an innovation that is unique in the property services industry. It allows us to offer a continuous in-house program for induction, learning and development for our people.
BIC Consolidated is the merger of two great Australian businesses with over 40 years’ experience in the provision of service to some of the biggest and most prestigious property brands across the country. We belive everyone should have a stable and reliable income with all the right employee’s entitlements – fair pay for fair work.
BIC Consolidated prides itself on running our business to the highest standards and being an industry leader in property services, sustainable waste recycling and management.