Education
Our specialist cleaning services are tailored to the unique requirements, communities and culture of each education precinct.
Government
Working closely with our government partners across Australia, we recognise the importance of cost-effective service solutions, integrity of service, security, governance and compliance.
Entertainment
With dynamic rostering and use of rapid response teams we support high traffic, high capacity and quick turn-around events. From premium, luxury venues to sporting events, we are uniquely placed to clean and coordinate waste management services at prestigious entertainment venues across Australia.
Aviation
We understand the unique needs of airport services. From security and access control, to operating in high-capacity environments we optimise a blend of autonomous and specialist cleaning services, with our Interactive Customer Experience Platform (ICXP) to ensure a cost-effective, efficient on-demand service solution for Airport customers.
Industrial
Big or small, we offer a wide range of cleaning services from warehouse, logistic and freight centres to manufacturing, infrastructure projects, processing and data centre facilites. Working 24/7 + 365 days, our dynamic resourcing and rapid response teams can work easily around your schedule. We optimise a blend of autonomous and specialist cleaning services, with our Interactive Customer Experience Platform (ICXP) to ensure a cost-effective, efficient on-demand service solution for customers.
Expertise
Our customer portfolio is as diverse and as the communities we serve – with a wide range of customers and tenancies across multi state & portfolio contracts within a range of sectors including banking, finance, high profile government departments, legal, insurance & advisory companies. Every customer is unique and we tailor our services to suit the tenancies needs.
Proven track record
BIC Consolidated has over 45 years experience and over 6,000 directly employed staff servicing more contracts across Australia. Our experienced Transition Team enables a seamless change to better meet your property needs.
Ethical and compliant service supplier
We are a multi-site, multi-state CAF 3 Star Prequalified Contractor, compliant with Fair Work Australia Modern Awards and guidelines. We believe in fair pay for fair work and do not engage labour hire or labour sub-contracting.
Our people and safety program
We offer comprehensive training, development and recognition programs including BE SAFE learning foundation. We operate a Certified Quality Management System including Safety & Environment.
Innovation and sustainability leaders
Our Sustainability Team are Green Star Associates and we are experts across Green Star Performance & WELL International V2.0 in the field. Our investment in technology and data capture is extensive, including our industry leading Integrated Customer Experience Platform (ICXP).
We partner with Australia’s best and brightest
We specialise in servicing some of Australia’s best known property brands, their customers and tenants.
Mobilisation
We are an industry leader in the mobilisation of cleaning and waste management services within newly contracts, new development environments. Our strength in setting up operations on site and establishing methodologies ensure the operations of the building are smooth and seamless during transition – and beyond.
We work hard to build our service relationships with all key stakeholders in the building and establish a warm rapport to support tenants and customers at all times. Our wealth of knowledge from working in similar profile properties, enables us to bring with us the expertise gained from many years experience to properties of similar scope, size and prestige.
Our transition plan sets out key milestones and activity required to mobilise the building smoothly and on time. Led by our department heads, the team is fully briefed and trained on all aspects of the services provided. Then the plan is presented to the customer during weekly catchup meetings to review progress and gain feedback. Generally this takes place over a 4 week timeframe.
Helping Clients Achieve Sustainability Targets
Whilst no two shopping centres are the same, our expertise in managing waste in centres throughout Australia has been gained from years of experience.
We’ve specialised in helping our clients optimise their recycling and resource usage with our comprehensive systems, earning important WELL, NABERS and Green Star ratings for their properties.
Certified opt-in Carbon Neutral Cleaning Service
In partnership with Climate Active, BIC Consolidated is committed to proactively improving and reducing our emissions and carbon footprint, as part of our ESG strategy.
BIC Consolidated is leading the way in developing more sustainable outcomes for our staff and clients. Our clients can select to opt-in to our service, thereby reducing carbon emissions from our cleaning service.
Waste & Recycling Experts
Our Sustainability Team provide the following services:
- Tenant education programs
- Waste recommendation reports
- Waste audits & contamination reports completed by qualified auditors
- Innovative waste streams & closed loop solutions
- GECA approved cleaning products
Additional Services
Infection Control Cleaning Services
Covid-19 presented many challenges which we have overcome in High Touch Point and Disinfection cleaning, ensuring customers can react quickly and maintain workplace activities in all instances.
Environmental Management
Our systems for waste identification, collection and recycling management set us apart. Our first-class programs reduce waste and improve recycling behaviours, aiding in improved building sustainability ratings.
Technical Services
We provide specialist & emergency cleaning services 24/7, which can be deployed quickly and efficiently to our existing client base. Whether there’s been an incident or flood – and speed is of the essence – our Rapid Response Team can respond and manage the situation, so you can get back to business.
Servicing Supplies
In addition to our cleaning services, we also undertake the restocking of consumables such as bathroom handwash and toilet paper, and kitchen supplies, ensuring you never run out.
Hygiene Services
We ensure the highest levels of cleanliness in your building facilities, with complete urinal servicing, sanitary and nappy disposal and air refresheners, fundamental to maintaining the highest standards for your employees and visitors.
Interactive Customer Experience Platform
Innovation is the key to excellent service delivery. Building managers demand it, and we are committed to delivering on that demand. Traditional cleaning service delivery is built around routine and repetition. Changes and improvements to the routine are usually only made in response to service complaints, so service teams end up chasing problems rather than delivering results. To address this and give our customers a more proactive, transparent and effective service solution, we developed and deployed the Interactive Customer Experience Platform (ICXP). This real-time customer-centric service delivery and service management system allows for immediate issue notification and response, creating a more efficient and practical workflow that puts the customer at the centre.